Frequently Asked Questions

Here’s our list of questions that people most often ask. If you can’t find what you’re looking for here, contact us or call us and we’ll be happy to give you all the information you need to come and hang out with us.

• Do we have parking?
Free Parking can be found on the outer perimeter of Downtown at the Gardens and in the four-level parking garage behind The Cheesecake Factory on the East side. Valet Parking There are three Valet Parking areas located at the South, West and East entrances of Downtown at the Gardens. Handicap Access Downtown offers Handicap Parking, special ramp access and a handicap accessible glass elevator to make your trip here as comfortable as possible.

• Do I need reservation?
No. Cool Beans offers open play every day.

• What is Supervised Play?
Parents may enjoy the Café while children are in the Playground IF:

• Child is 2 years old or older and/or can play and climb independently
• Child is happy – If a crying child cannot be consoled, the parent/guardian will take child out of the Playground
• They obey supervisors instructions – after 2 warnings, child will be asked to “take a break” with parent. Parent/guardian will be notified of any child’s misbehavior. Cool Beans™ staff reserves the right to deny access to any child as a result of continued behavior problems.

• Do we have classes?
Yes. At Cool Beans Indoor Playground & Cafe, we offer a number of classes and weekly events for both kids and adults. Be sure to check our Calendar for upcoming event & class schedules and our Classes section for details.

• If I buy a pass in the morning, can I come back in the afternoon?
Yes. Your pass is good for all day play in our playground.

• Can I bring food/drink into the playspace?
Please enjoy your food and beverages in the Café area ONLY. No food is allowed in the playground at anytime and, for your safety, please no outside food or beverages.

Cool Beans Indoor Playground & Cafe™ is NOT a Full Service Child care center. Parents are responsible for their children’s safety and behavior at all times. Supervisors in the Playground are there to assist with play, reinforce playground rules and keep equipment & toys in order.

Parents May Enjoy the Cafe Area While Children are in the Playground IF:

1. Child is 2 years old or older and/or can play and climb independently
2. They are happy-If a crying child cannot be consoled, the parent or guardian will take child out of the playground
3. They obey supervisors instructions- after 2 warnings, child will be asked to “take a break” with parent. Parent or guardian will be notified of any child’s misbehavior. Cool Beans™ staff reserves the right to deny access to any child as a result of continued behavior problems.

General Playground Rules:

1. SOCKS MUST BE WORN by parents AND children
2. NO outside Food or Drink NO EXCEPTIONS
3. NO roughhousing
4. ONE AT A TIME on slides and trampoline
5. NO fighting
6. NO screaming or excessive loud noise
7. Respect equipment, toys and others
8. NO toys on trampoline or slide
9. NO sharp or glass objects or clothing. Please leave toys at home or outside playground area.
10. For safety reasons, Cool Beans™ staff reserves the right to refuse admittance to a child if the number of children exceeds capacity

All Members must comply with all of Cool Beans™ Indoor playground and cafe policies and procedures. The policies and procedures may be amended by Cool Beans™. Admission or renewal of membership may be denied if, in the sole discretion of Cool Beans™, the Member consistently or materially failed to observe Cool Beans™ policies and procedures or has otherwise behaved in a manner contrary to the best interest of Cool Beans™ or its members.

Health Related Issues

Risk of Illness or Injury — The Member is also aware of the risk of injury inherent in any playground setting. Although Cool Beans™ works diligently to provide a safe environment, certain risks, whether inherent in the program itself or caused by the actions of other participants in the program, are unavoidable. In that regard, the Member acknowledges that Cool Beans™ has limited ability to control the actions and conduct of other users of the facility and acknowledges that another user of the facility, through his negligence or misconduct, may cause injury or harm to the Member or his Family. The Member accepts the common risks associated therewith by becoming a Member and participating and having his children participate at Cool Beans™.

Illness — If any adult or child Member is ill, he/she should not enter the facility until they are well again. Cool Beans™ reserves the right to ask any adult or child using the facility to leave the premises if they are ill and management determines, in their sole discretion, that such illness presents a risk to either the user or other users of the facility. A Member must also be aware that exposure of the Member and the Member’s children to diseases is an inherent problem in any place where multiple people congregate and especially a play care facility. The Member accepts the common risks associated therewith by becoming a Member and participating and having his children participate in the Club’s programs.

Emergency — The Members hereby release Cool Beans™ and its personnel from all liability with respect to any emergency care provided. The Member further acknowledges that Cool Beans™ does not have a medical staff available and can provide only such emergency or other medical treatment as the common layperson can provide and must rely on EMS and hospital personnel to provide any additional emergency and medical care.

Member’s Responsibilities

Member’s Responsibilities — The Member assumes full responsibility for himself/herself and anyone who becomes a Member under this Agreement, including any children or caregiver, and shall indemnify Cool Beans™, its employees, agents and officers against any and all liability incurred by any negligent or willful act of the Member, caregiver or child.

Stay at Premises — Member agrees that he/she or the caregiver shall remain on Cool Beans™ premises at all times while their child is on the premises and the Member agrees to assume all risks that may occur should the Member or caregiver leave the premises.

Miscellaneous

Valuables and Personal Belongings— Member should not bring valuables onto the Club premises as the facility, as a place of public accommodation, cannot ensure that they can be stored in a manner securing them from theft. If a Member does bring valuables, he/she is solely responsible for their safekeeping and should not allow such valuable out of their sight and possession. Cool Beans™, its agents, officers or employees shall not be liable for the loss, theft of, or damage to the personal belongings of Members or their guests.

Member grants Cool Beans™ permission to interview and/or to use member’s likeness in photograph(s)/video in any and all of its publications and in any and all other media, whether now known or hereafter existing, controlled by Cool Beans™, in perpetuity, and for other use by Cool Beans™. Member will make no monetary or other claim against Cool Beans™ for the use of the interview and/or the photograph(s)/video.